Operations Assistant · 7 years remote
You run the business. I'll run the back office.
Hi, I'm Mark, an Operations Assistant with 7 years of remote experience. I help founders, CEOs and busy teams run smoother operations: admin, CRM and GoHighLevel builds, reporting and project coordination. I stay calm even when the inbox doesn't.
7 years remote opsTop Rated on Upwork HIPAA certified
Who I help
Busy people and teams who need things to just run.
SaaS companies
Support ops, onboarding, reporting and the admin behind a growing product.
Marketing teams
Campaign admin, CRM upkeep, scheduling and reports that are actually up to date.
Coaching teams
Client onboarding, bookings, follow-ups and a CRM that doesn't leak leads.
CEOs and founders
Inbox, calendar and the hundred small things that quietly eat your week.
Entrepreneurs
A reliable pair of hands for the ops, so you can stay on the work that grows things.
Individuals
Busy professionals who just need their admin handled, properly.
Agencies
Client sub-accounts, SOPs, onboarding and keeping projects on schedule.
Course creators
Course setup, member admin and the systems behind a launch.
E-commerce brands
Shopify and Klaviyo admin, customer follow-ups and tidy reporting.
Finance and lending pros
Lead follow-up and pipeline support for busy loan and finance teams.
Healthcare practices
Practice admin and client portal setup, handled with care for sensitive data.
Working with sensitive client or patient data? I'm also HIPAA certified
About me
7 years working remotely for founders, CEOs, coaches and small teams. I know how to jump into messy processes and actually clean them up.
I've supported agencies, coaching businesses, course creators and SaaS teams, and I currently support a psychiatry practice-building academy. I'm usually the person behind the scenes keeping things organized. When I'm not knee-deep in a client's tech stack, you'll find me exploring something new, or enjoying a slower day off with my coffee.
What I do
Operations support that keeps the business moving.
Executive assistance
Inbox, calendar and high-level admin, so you can focus on the stuff only you can do.
CRM & GoHighLevel builds
Pipelines, workflows, booking reminders and automations that run without babysitting.
Inquiry & lead follow-up
Fast, friendly replies to new inquiries, follow-up on booked calls, and no conversation left hanging.
Reporting & KPIs
Lead reports, speed to lead and weekly numbers you can actually trust.
Project & team coordination
Tasks, handoffs, SOPs and deadlines kept in sync in ClickUp or Notion.
Client onboarding & admin
Client portals and onboarding in tools like PracticeQ, plus the day-to-day admin that keeps things running.
Also helps with: social media management, bookkeeping, Klaviyo, Shopify and DisputeFox.
Tools & software
Already fluent in your stack.
Pricing
Simple, honest rates. No mystery fees.
Hourly rate
$7 to $15/ hour
The only surprise on your invoice should be how much time you got back.
Your rate depends on what you need, how much of it, and when. Lighter admin sits at the lower end. Systems, reporting and GoHighLevel builds sit higher.
Get your exact rateWhat moves the number
- Scope and complexitySorting an inbox and rebuilding a broken pipeline are both "admin." Your wallet should know the difference.
- Hours and commitmentHow many hours a week you need me, and whether it's ongoing support or a one-time project.
- Schedule and availabilityThe hours you need me online and how much they overlap with your time zone.
- Tools and specializationGoHighLevel, CRM and reporting work need more know-how than general admin.
- Turnaround"Whenever you get to it" and "by tomorrow morning" are priced a little differently. Physics, basically.
Your exact rate is agreed on a free intro call, before any work starts. No long proposals, no fine print scavenger hunt.
What clients say
Responsive, thorough, and always goes the extra mile.
I am working with Mark Anthony to help build lead generation. He has been very responsive and is extremely professional. He always responds in a timely manner and provides great service. I recommend working with him.
Mark had been excellent to work with. At times he's gone above and beyond and also been a great team player. He's always happy to try new things if it is required and is happy to learn.
Excellent communication skills. Very attentive and positive. ALWAYS delivers results and goes above and beyond to get the task done!
Mark produces thorough and accurate work, I know I can count on him to get the job done!
Mark has been very helpful with managing socials for our SaaS product.
- Buried in admin?
- New inquiries waiting too long for a reply?
- Ready to add someone to your team?
- Or just want a quick chat about anything under the sun?
Let's give you your time back.
Contact
Send me a message.
Tell me a bit about your business or project and I'll get back to you as soon as I can.
or skip the inbox
Book a 30-min intro call
Pick a time that works for you and we'll talk through what you need. No pressure, no pitch deck.
Book a free intro call